Product consultation support

Do you need assistance in choosing the right electronic lock for your personal use, company, or project, or do you require advice on any of our product lines?

The Sales Department is ready to serve you.

Hotline/Zalo: 0932 684 339

Customer Policy

I. PAYMENT POLICY

Sharp Smart Home (sharpsmarthome.vn) offers a variety of flexible payment methods to provide convenience for customers.

  1. Cash payment

Customers can pay directly to the technician or delivery staff after receiving the product and completing the installation.

  1. Payment by bank transfer

Bank account information will be provided by our customer service representative upon order confirmation.

Transfer details:

Payment + Full Name + Phone Number

  1. Deposit payment

For certain custom orders or projects, Sharp Smart Home may require customers to pay a deposit upfront. The remaining amount will be paid after delivery and acceptance.

  1. Commit
  • The price will be clearly stated before delivery.
  • No additional costs will be incurred beyond the confirmed quote.
  • Issue VAT invoices upon customer request.

II. SHIPPING POLICY

Delivery area

Sharp Smart Home offers nationwide delivery.

Delivery time

  • Inner city areas of Hanoi and Ho Chi Minh City: 0-2 days.
  • Other provinces and cities: 2-5 business days.
  • For remote and rural areas: delivery times may vary depending on the shipping company.

Inspect the goods.

Customers can inspect the product’s condition before receiving it. If any damage or incorrect product is found, please contact Sharp Smart Home immediately for assistance.

III. WARRANTY POLICY

Warranty period

  • All genuine Sharp fingerprint door locks are covered by the manufacturer’s standard warranty.
  • The specific warranty period ranges from 24 to 36 months, depending on the model.

Warranty conditions

The product is covered by a free warranty when:

  • Still under warranty.
  • The warranty sticker and serial number are intact.
  • The defect originated from the manufacturer.

Cases not covered by warranty

  • The product is broken, damaged by impact, or deformed.
  • Unauthorized disassembly or repair by an unauthorized entity.
  • Damage caused by natural disasters, fire, flooding, or misuse.
  • The warranty sticker is torn, missing, or has been altered.

IV. RETURN AND EXCHANGE POLICY

Conditions for innovation

Customers can exchange their product for a new one within 7 days of receiving it if:

  • The product has a technical defect from the manufacturer.
  • The wrong model or type was delivered compared to what was ordered.

Terms and conditions apply

  • The product is intact and comes with all accessories.
  • Please provide a receipt or proof of purchase from Sharp Smart Home.
  • There are no signs of external interference.

Cases where returns and exchanges are not applicable.

  • Customers change their usage requirements after the product has been installed and accepted.
  • Damage caused by user error.
  • The product is no longer eligible for return or exchange according to the regulations.

V. CUSTOMER INFORMATION PRIVACY POLICY

Sharp Smart Home (sharpsmarthome.vn) is committed to protecting customers’ personal information in accordance with current laws and regulations.

  1. Purpose of information collection

Customer information is used for:

  • Product and service consultation
  • Order processing and delivery
  • Warranty support, customer service
  • Send a promotional notification if the customer agrees.
  1. Scope of information collected
  • Full name:
  • Phone number:
  • Delivery address:
  • Email (if any):
  1. Commitment to confidentiality

Sharp Smart Home commits to:

  • We will not sell, exchange, or share customer information with third parties without the customer’s consent.
  • Implement technical measures to ensure data security.
  • Information will only be provided when requested by competent state authorities in accordance with the law.
  1. Customer rights

Customers have the right to:

  • Request to check, update, or correct personal information
  • Request to stop receiving advertising information
  • We request the deletion of personal data in accordance with current regulations.
  1. Contact information

Website: sharpsmarthome.vn
Hotline: 0932 684 339
Email: info@sharpsmarthome.vn

Sharp Smart Home always respects privacy and is committed to protecting customer information throughout the purchasing and product usage process.